Sorted

Privacy Policy

Sorted ("we," "us," or "our") is a mobile application that helps pet professionals manage pet profiles and bookings. This Privacy Policy explains how we collect, use, and protect your information when you use the app.

1. Information We Collect

We collect the following personal information when you use Sorted:

  • Name
  • Email address
  • Phone number

We also collect authentication data via Supabase to enable secure login and account management. When you upload or update pet images, we may request access to your device’s camera or photo library. Additionally, we may use Mixpanel to collect anonymous analytics data to help improve our app’s performance and features.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and maintain app functionality.
  • To manage user accounts and pet profiles.
  • To process subscriptions and in-app purchases through RevenueCat.
  • To allow you to upload or update pet images.
  • To communicate important information about your account.
  • To improve the app through analytics and performance tracking.

3. Data Storage and Retention

Your data is securely stored using Supabase services, which include authentication, database, and storage. Data is retained for as long as your account remains active or as required to provide our services. You can request data deletion at any time by contacting us at ellis@wearepolter.com.

4. Data Sharing

We share your data only with trusted third parties that help operate our app:

  • Supabase – for authentication and data storage.
  • RevenueCat – for subscription and payment management.
  • Mixpanel – for usage analytics and performance tracking.

These providers process data in compliance with their own privacy policies and applicable data protection laws. We do not sell or rent personal data to any third party.

5. Permissions

Sorted may request access to certain device permissions to function correctly:

  • Camera – to take and upload pet photos.
  • Photo library or storage – to select existing pet images.
  • Notifications (optional) – to send updates and reminders.

You can manage or revoke permissions at any time through your device settings.

6. Payments

Subscriptions and in-app purchases are processed through RevenueCat, which integrates with Apple App Store and Google Play billing systems. We do not store or access your payment information directly.

7. Communications

We may send emails related to your account or application updates. We currently do not send marketing or promotional messages.

8. Your Rights

If you are located in the UK or EU, you have the right to access, correct, or delete your data. You can also withdraw consent or file a complaint with your local data protection authority. To exercise these rights, contact us at ellis@wearepolter.com.

9. Data Controller

The data controller for Sorted can be contacted at: ellis@wearepolter.com. Our business is located in the United Kingdom.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available within the app or on our website, with the effective date clearly indicated.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at ellis@wearepolter.com.